The Platform
The voice platform that gets things done.
Callaro combines a real-time voice runtime, adaptive scripting, your knowledge, and connected systems - built for measurable business outcomes.
Built-in controls: permissions, action logs, full audit trail.
Phone-grade conversations in real time.
- Natural turn-taking, interruption handling, low-latency responses.
- Consistent voice and tone across calls.
- Seamless human handoff with context.
→ Better call quality → better conversion, lower escalations.
"Thanks for calling, this is Aria from Callaro. Can I get your order number?"
"Got it — I can see your order. It was dispatched yesterday and should arrive by Thursday."
"Absolutely. What's the new address?"
Flexible scripts, not rigid menus.
- Adaptive call flows that stay within policy.
- Objection handling that pushes toward a next step.
- Clear fallback when it's unsure.
Teams control
- What it can and can't say
- When to hand off: anger, compliance issues, uncertainty
- Permissions per flow
callaro.yaml
flow: qualify_lead
goal: "Book a demo if ICP match"
rules:
- confirm_work_email: true
- objection_price: mention ROI stats
- trigger_handoff:
if: anger_score > 0.7
to: human_agent
fallback: "I'll connect you to our team."Accurate answers with depth.
- Accurate responses from your documents, customer data, knowledge base, and FAQs.
- Shows only relevant answers.
- Hide sensitive info when needed.
→ Depth + accuracy reduces escalations and increases trust.
[queries knowledge base → returns policy]
"You can cancel any time before the 27th of the month. After that, the next cycle is billed. Want me to walk you through the steps?"
Talk → Decide → Do.
- Actions during the call: create, update, lookup, schedule.
- Sends outcomes and call data to your systems.
- Workflow triggers for follow-ups and next steps.
REST + Webhooks for standard integrationsReal-time two-way connection
callaro.yaml
// During call — live execution
await crm.updateDeal({
id: deal.id,
stage: "meeting_booked",
next_step: "demo"
});
await calendar.bookMeeting({
with: "sales@company.com",
slot: selectedSlot,
title: "Callaro Demo"
});
// Outcome → webhook → your systems
POST /webhooks/callaro
{ event: "meeting.booked", ... }See every call. Measure every outcome.
- Transcripts, recordings, summaries
- Outcome tags and funnel metrics
- Quality flags: uncertainty, handoff reasons, policy issues
- Action log: actions + results
Enterprise controls
- Role-based access and audit logs
- Single sign-on for enterprise plans
- Data retention controls
dashboard.callaro.ai
calls_handled 4,821 outcome_rate 71.4% escalation_rate 8.2% avg_handle_time 2m 14s top_flag "pricing_question"
Deploy the way enterprise teams expect.
- Secure cloud deployment
- Optional private network and IP allowlists
- Separate test and live environments
callaro.yaml
# One command. Any environment. callaro deploy \ --agent sdr-agent-v2 \ --env production \ --region us-east-1 \ --phone +1-800-CALLARO # ✓ Agent live # ✓ Audit logging enabled # ✓ Test sandbox available at /sandbox
Questions, answered
Everything you need to know about the Callaro platform.