All capabilities+18%
See every conversation. Measure every outcome.
Transcripts, recordings, summaries, sentiment and outcome tags for every call and chat — plus one live inbox where your team can step in on any channel.
Every conversation, fully logged
Outcomes
Last 30 days · illustrative
0
Conversations, all channels
0%
Resolved by the AI
0
Meetings booked
Outcomes trend
weekly
Outcomes by channel · one agent
CallWhatsAppChatSMSEmail
Conversation #4821 · Call → WhatsApp → Email
PositiveMeeting booked
CallHi Priya, calling from Callaro about your demo request.
CallYes, but I'm not sure about pricing.
CallFair. I'll WhatsApp you how it works right now.
WhatsAppGot it, thanks. Book me for Thursday.
WhatsAppDone: Thursday 4 pm. Invite sent to your email.
Action log
- WhatsApp: pricing overview sent mid-call
- Calendar: meeting booked (Thu 4 pm)
- Email: invite delivered
- CRM: deal moved to Meeting Booked
What you get
- Full transcripts and stereo call recordings with searchable summaries.
- Configurable AI analysis after every call and conversation — define your own prompts to score, tag and extract.
- Sentiment, call insights and QA flags on each conversation.
- Outcome tags and funnel metrics across campaigns.
- Action log: what the agent did and what came back.
- Quality flags for uncertainty, handoff reasons and policy issues.
- One inbox for every channel with a live board of active conversations and typing indicators.
- Take over any conversation, reply in the same thread, and hand it back with "Let AI answer".
- Hand-off alerts by email and webhook, with optional auto-assignment to the least busy teammate.
- Collected data, webhook results and scheduled follow-ups shown on every thread.
→ Know what's working and what to fix, conversation by conversation, with your team in control.