All capabilities
Orchestration
Talk, decide, do — actions mid-call.
The agent doesn't just answer. It fetches context before the call, calls your APIs and tools mid-conversation, maps the responses to variables, and decides in real time what to do next.
Talk → decide → do
Telephony
Payments
WhatsApp
CRM
Calendar
Knowledge
Callaro
Talk
Customer asks to book a slot on the call.
Decide
Agent checks availability against your calendar.
Do
Books the meeting and writes it back to your CRM.
Actions executed mid-call
- calendar.book_meeting()
- crm.update_deal()
- sms.send_payment_link()
- ticket.create()
What you get
- Pre-call context API: fetch the caller's data before the call connects, so the agent is personalised from the first word.
- Real-time HTTP API calls mid-conversation — look up, create, update, schedule — with body templating and variable interpolation.
- Map any API response to variables with JMESPath, then chain one tool's output straight into the next call.
- The AI decides in real time which API or tool to call based on the conversation — no rigid, pre-wired menu tree.
- Connect any external MCP server (bearer / API-key auth, auto tool-discovery) plus your own HTTP tools — import from cURL or Postman, every call logged.
- Knowledge base (RAG): the agent answers from your own docs, kept current automatically.
- CRM writebacks, bookings, payment and SMS links, ticket create and update; REST, Webhooks and WebSockets.
- Outcomes and call data pushed to your systems — not just transcripts.
→ The next step happens on the call, so work is done by the time the customer hangs up.