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Omnichannel
One agent, every channel — voice first.
Voice is live today. WhatsApp, Chat and RCS are on the way — same agent brain, same outcomes, shared context.
Channel status
Voice
Inbound & outbound phone calls.
Flows, templates, links.
Chat
Website & in-app chat.
RCS
Rich business messaging.
What you get
- Voice runs in production now: inbound, outbound and bulk campaigns.
- WhatsApp, Chat and RCS are coming soon on the same agent configuration.
- One goal, guardrails and knowledge base reused across channels.
- Shared contact memory so a customer is never asked to repeat themselves.
- Outcomes and transcripts land in the same place, whatever the channel.
→ Start on voice today, add channels later without rebuilding your agent.