“Late check-out and extra towels — all sorted for you.”

Hospitality & Hotels

Fuller Bookings. Smoother Stays.

Callaro takes reservations, confirms bookings, runs pre-arrival check-ins, captures feedback, and wins back past guests across 77+ languages — then continues the conversation on WhatsApp, chat, SMS and email with one memory per customer.

Deploy this agent See the math

+20%Direct Bookings

-35%No-Shows

+3xGuest Feedback Captured

A 24/7 Front Desk for Every Property

Reservations: Take room and table bookings on the phone and write them to your PMS or reservation system.
Confirmations: Confirm upcoming bookings and reduce no-shows with timely reminder calls.
Pre-Arrival: Run pre-arrival check-ins for ETA, preferences, and upsell of rooms or dining.
Feedback & NPS: Call guests after the stay or meal to capture feedback and flag detractors.
Win-Back Offers: Reach past guests with tailored offers to drive repeat visits.
Multilingual Guest Care: Greet and assist guests in their own language across 77+ languages.
Omnichannel Follow-Through: The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

Across the Guest Journey

Step 1

Booking

Take reservations and answer availability and pricing questions.

Step 2

Pre-Arrival

Confirm bookings, gather preferences, and upsell upgrades.

Step 3

Stay

Handle routine guest requests and route the rest to staff.

Step 4

Post-Stay

Capture feedback and run win-back offers for repeat visits.

Direct bookings and guest service on every channel

Guests call, message and chat before, during and after a stay. Callaro books directly, upsells on WhatsApp, and handles in-stay requests with your team on standby.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

Call to direct booking

A guest calls to book a weekend stay.

Phone callWhatsAppEmail

How Callaro gets it done

1The agent checks availability and books the room.
2Confirmation and directions arrive on WhatsApp and email.

Outcome delivered

Direct bookings captured 24/7.

Tools & APIsSend during a call

Pre-arrival upgrade

Arrival in two days.

How Callaro gets it done

1An upgrade card offers a suite or spa package.
2The guest pays in the chat; the PMS updates.

Outcome delivered

Higher revenue per available room.

Rich cardsCart & pay

In-stay request to staff

"Extra towels and a late checkout, please."

WhatsAppYour team

How Callaro gets it done

1The agent logs the request and confirms late checkout from policy.
2Housekeeping is notified with the room number.

Outcome delivered

Faster service and better reviews.

Hand-offTools

How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real hospitality & hotels scenarios across different industries.

Reservation & Confirmation

Listen

End State Achieved

Booking Confirmed in PMS

Post-Stay Feedback Call

Listen

End State Achieved

NPS Captured & Detractor Flagged

Why Hotels and Restaurants Choose Callaro

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect

Human-Led Approach

Callaro AI agents

Missed Bookings

Calls unanswered during rush or after hours

Every booking call answered, 24/7

No-Shows

Confirmation calls skipped on busy days

Every booking confirmed automatically

Feedback

Only a handful of guests surveyed

Every guest reached for feedback

Languages

Limited to staff languages at the desk

77+ languages for every guest

Channels

Separate teams and tools for phone, WhatsApp, chat and email

One agent on every channel with one memory per customer

Frequently Asked Questions

Can Callaro write bookings to our PMS?

Yes. Callaro takes the reservation on the call and writes it back to your property management or table-reservation system through orchestration, then confirms with the guest.

Does this replace our travel-agency and OTA use cases?

This solution focuses on hotel and restaurant operations, reservations, confirmations, pre-arrival, and feedback. For broader trip and concierge journeys, see the Travel & Hospitality solution.

Can it speak to international guests?

Callaro supports 77+ languages, so it can greet and assist domestic and international guests in the language they are most comfortable with.

Can the same Callaro agent handle hospitality & hotels on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Hospitality Workflows

Reservations & Scheduling

Take bookings and confirm every visit.

Explore solution

Guest Support

Handle routine requests around the clock.

Explore solution

Travel & Hospitality

Concierge and trip journeys end to end.

Explore solution

Ready to scale your hospitality & hotels team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

Book your technical teardown