Refund Policy

Callaro is billed on a usage basis, typically per minute of voice activity. You purchase voice credits in advance (prepaid) or are billed for usage as it accrues. Credits are drawn down in real time as your voice agents place and receive calls, and as any connected third-party services (such as telephony carriers) incur costs.

• Unused prepaid credits: the unused balance of prepaid voice credits in your account is eligible for a refund on request, subject to this policy.
• Billing errors: if you were charged in error (for example, a duplicate charge or an incorrect amount), we will correct it and refund the difference.
• Material service failure: if a verified platform outage on our side prevented you from using the Services for an extended period, we may refund or credit the affected usage.

• Consumed usage: credits already consumed for calls, minutes, or other usage are non-refundable, since the underlying service has already been delivered.
• Third-party pass-through costs: carrier and other third-party charges that have already been incurred cannot be refunded.
• Promotional or bonus credits: free, promotional, or bonus credits have no cash value and are non-refundable.

Email billing@callaro.ai from the email address on your account, with the subject line "Refund Request — [Your Account Email]". Please include the reason for your request, the specific charge or credit balance in question, and any supporting detail. This helps us review and resolve your request quickly.

We review refund requests within 5 business days and let you know the outcome. Approved refunds are issued to your original payment method, and typically settle within 7 to 14 business days depending on your bank or payment provider. Applicable taxes are handled in line with the original invoice.

Questions about billing or refunds? Email billing@callaro.ai. This Refund Policy forms part of, and should be read together with, our Terms of Service.