One agent, every channel, one memory per customer.

Phone calls, in-app voice, website and app chat, WhatsApp, SMS, RCS, email and your own app — all live, all run by the same agent. Customers move between channels without starting over, and every conversation ends in an outcome in your systems.

Voice

Telephony calls, web browser calls and in-app calls — inbound, outbound and campaigns — with tools that act mid-call and send a WhatsApp, SMS or email before the caller hangs up.

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Your AI agent answers on WhatsApp around the clock with buttons, catalogs, carts, checkout and forms — and remembers every call and chat the customer had before.

Explore WhatsApp

Web & app chat

Drop the widget on your site or use the SDKs in your web, iOS, Android, React Native or Flutter app. The same agent chats with rich layouts, recognises signed-in users, and moves to voice when it helps.

Explore Web & app chat

SMS

Reach every phone with concise, conversational SMS. The agent replies to customers, sends reminders and confirmations, and hands off to a call or WhatsApp when the conversation needs more.

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RCS

RCS brings app-like cards, carousels and suggested replies to the default messages app. Your agent uses them for offers, bookings and confirmations — and falls back to SMS when a phone can't receive RCS.

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Email

Customers email the way they always have. The agent answers in the same thread with formatted replies and tables, sends documents promised on a call, and routes by the address customers write to.

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API channel

The API channel lets your backend talk to the same Callaro agent that answers your calls and WhatsApp. Start a conversation, send each user message, escalate to a person — and receive replies as streamed events or signed webhooks, with structured rich replies you render your way.

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The agent moves customers across channels

Every cross-channel move is a decision the agent makes in the conversation — checked for consent, timing and limits, and recorded against the same customer.

Send during a call

The voice agent sends a WhatsApp, SMS, RCS or email — brochure, location, pay link — while the customer is still talking.

Send from a chat

A chat agent sends to the customer's WhatsApp, SMS or email when they ask for it.

Call me now

A customer asks to talk and gets a call right away — one that already knows the chat.

Ring the app

Your team, your system or the AI rings the customer's app; accepting starts an in-app voice call.

Follow-up on any channel

A call, WhatsApp, SMS or email at the time the customer asked for — retried if needed, within quiet hours.

Live events

Payments, CRM changes and order updates reach every open conversation within seconds — including a live call.

After the call

Open chats get a short summary of the call, and an optional recap email lists what was sent.

Hand-off to a person

Your team is notified with a summary, replies in the same thread, and hands back to the AI.

See end-to-end journeys by industry

One agent. Every channel. Every outcome.

Book a demo and watch one customer journey move from a call to WhatsApp to payment — with one memory.

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