“Your trip is rebooked — window seat, just as you like it.”

Travel & Hospitality

Delight Every Guest. Around the Clock.

From confirming bookings to handling reschedules, concierge requests, and post-stay feedback, deploy AI agents that answer instantly on the phone, WhatsApp and chat, in any language, at any hour.

Deploy this agent See the math

100%Booking Confirmations

-50%Front-Desk Load

+20%Guest Satisfaction

A 24/7 Concierge That Never Sleeps

Booking Confirmations: Proactively call guests to confirm reservations, arrival times, and special requests before check-in.
Reschedules & Changes: Handle date changes, cancellations, and upgrades conversationally and update the PMS instantly.
Concierge Requests: Take restaurant, spa, cab, and room-service requests and route them to the right team automatically.
Post-Stay Feedback: Call guests after checkout to capture NPS and surface issues before they hit public reviews.
Multilingual Care: Serve domestic and international guests fluently in their preferred language.
PMS & OTA Sync: Read and write reservation data across your PMS and OTA channels in real time.
Omnichannel Follow-Through: The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

The Complete Guest Journey

Step 1

Pre-Arrival Confirmation

Outbound calls confirm bookings, arrival windows, and any special requirements.

Step 2

Modifications

Guests reschedule, upgrade, or cancel, and Callaro updates the PMS on the spot.

Step 3

In-Stay Concierge

Callaro fields concierge and service requests and dispatches them to the right team.

Step 4

Post-Stay Feedback

Automated feedback calls capture sentiment and recover unhappy guests fast.

Bookings and disruptions handled on every channel at once

Disruptions create call spikes and guests expect instant changes. Callaro rebooks with comparisons and pay links, sends pre-arrival details on WhatsApp, and pushes delays to every open conversation.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

Disruption rebooking

A flight is cancelled.

Your systemsWhatsAppPhone call

How Callaro gets it done

1Your system posts the cancellation; travellers get options as a comparison.
2They pick an option and pay any difference by link.
3Callers hear the same options on the phone.

Outcome delivered

Rebooked travellers without a queue.

ComparisonsPay linksEvents API

Pre-arrival upsell

A guest arrives in three days.

WhatsAppEmail

How Callaro gets it done

1Check-in details and a map pin arrive on WhatsApp.
2An upsell card offers late checkout or an airport transfer.
3Confirmation and receipt follow by email.

Outcome delivered

Higher ancillary revenue per booking.

Rich cardsCart & payLocation

Multilingual booking line

International guests call in their language.

Phone callWhatsApp

How Callaro gets it done

1The agent answers in the guest's language and books the room.
2The itinerary arrives on WhatsApp before the call ends.

Outcome delivered

Direct bookings without OTA commissions.

Multilingual voiceSend during a call

How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real travel & hospitality scenarios across different industries.

Booking Confirmation Call

Listen

End State Achieved

Reservation Confirmed in PMS

Post-Stay Feedback Capture

Listen

End State Achieved

NPS Logged & Issue Escalated

Why Callaro Outperforms a Manual Front Desk

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect

Human-Led Approach

Callaro AI agents

Availability

Limited by staffing and night shifts

24/7 instant answers in every language

Confirmation Coverage

Confirmation calls skipped on busy days

100% of bookings confirmed automatically

Feedback Capture

Post-stay surveys ignored or delayed

Every guest called while the stay is fresh

Peak Season Load

Front desk overwhelmed during holidays

Scales instantly to any call volume

Channels

Separate teams and tools for phone, WhatsApp, chat and email

One agent on every channel with one memory per customer

Frequently Asked Questions

Does Callaro integrate with our PMS and OTA channels?

Yes. Callaro connects to property management systems and OTA channels via API to read reservations and write confirmations, reschedules, and cancellations in real time.

Can it handle concierge and service requests?

Absolutely. Callaro captures restaurant, spa, cab, and room-service requests and routes each to the correct team with full context, then confirms completion with the guest.

Which languages can it speak to guests?

Callaro dynamically detects and responds in the guest's language, supporting English, Spanish, and major international languages for a seamless experience.

Can the same Callaro agent handle travel & hospitality on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Travel & Hospitality Workflows

Guest Support

Deflect inbound reservation and FAQ calls.

Explore solution

Booking Scheduling

Automate confirmations, reschedules, and reminders.

Explore solution

Direct Bookings

Convert inquiries into confirmed reservations.

Explore solution

Ready to scale your travel & hospitality team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

Book your technical teardown