CallaroCallaro

“Your international roaming is activated — you're covered abroad.”

Telecom & ISP

Higher ARPU. Lower Churn. Fewer Tickets.

Callaro runs recharge and renewal reminders, upsells plans, sends outage updates, and wins back leaving customers across 77+ languages — then continues the conversation on WhatsApp, chat, SMS and email with one memory per customer.

Deploy this agentSee the math
+18%Plan Upgrade Uptake
-20%Involuntary Churn
55%Support Deflection

The Engagement Layer for Operators and ISPs

Plan Upgrades
Pitch relevant plan and add-on upgrades to the right subscribers at the right time.
Recharge & Renewal Reminders
Nudge prepaid and broadband customers before expiry to cut involuntary churn.
Outage Updates
Proactively notify affected areas of outages and expected restoration times.
Retention & Win-Back
Reach out to at-risk and recently churned customers with targeted offers.
Support Deflection
Resolve tier-1 queries on balance, data, and billing without an agent.
Regional-Language Reach
Talk to subscribers in their own language across every circle you operate.
Omnichannel Follow-Through
The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

Across the Subscriber Lifecycle

Step 1

Activation

Onboard new connections and confirm KYC and plan details.

Step 2

Engagement

Drive recharges, renewals, and relevant plan upgrades.

Step 3

Support

Deflect routine queries and push proactive outage updates.

Step 4

Retention

Win back at-risk subscribers before they port out.

Millions of repeat cases, resolved on the right channel

Troubleshooting, roaming, billing and upgrades at scale. Callaro reacts to events from your network, sells in the chat, and books technicians with SMS confirmation.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

Roaming event to WhatsApp purchase

A subscriber lands abroad.

Your systemsWhatsApp

How Callaro gets it done

  1. 1Your system detects roaming and posts an event.
  2. 2The subscriber gets roaming packs as cards on WhatsApp and buys in the chat.

Outcome delivered

Higher roaming-pack attach rates.

Events APICart & pay

Chat troubleshooting to technician visit

Broadband keeps dropping.

Web/app chatSMS

How Callaro gets it done

  1. 1The agent runs troubleshooting steps in chat.
  2. 2If a visit is needed, it books a slot and confirms by SMS.

Outcome delivered

Fewer truck rolls and faster fixes.

StepsBookable slots

Upgrade call to offer card

A consented upgrade campaign.

Phone callRCSWhatsApp

How Callaro gets it done

  1. 1The call explains the upgrade benefits.
  2. 2The offer card arrives on RCS or WhatsApp to decide later.

Outcome delivered

More upgrades without pressure selling.

CampaignsRCSConsent
How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real telecom & isp scenarios across different industries.

Recharge Renewal Reminder

Listen
End State Achieved

Recharge Completed via Payment Link

Plan Upgrade Offer

Listen
End State Achieved

Upgrade Accepted & Provisioned

Why Operators Choose Callaro

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect
Human-Led Approach
Callaro AI agents
Reminder Reach
Only a slice of the base reminded before expiry
Every subscriber contacted on time, every cycle
Outage Comms
Customers left guessing during downtime
Proactive updates to every affected area
Support Load
Agents buried under repetitive tier-1 calls
Routine queries resolved automatically
Cost
Large call-center footprint per circle
Pay only for the minutes handled
Channels
Separate teams and tools for phone, WhatsApp, chat and email
One agent on every channel with one memory per customer

Frequently Asked Questions

Can Callaro handle high recharge-reminder volumes?

Yes. Callaro scales instantly to run millions of recharge and renewal reminders on schedule, and stops contacting a customer as soon as they act or opt out.

How does it help with churn?

Callaro reaches at-risk and recently churned subscribers with targeted retention offers and routes high-intent saves to your retention desk with full context.

Which languages can it speak to subscribers in?

Callaro supports 77+ languages including English, Spanish, and major world languages, so you can reach every region in the local language.

Can the same Callaro agent handle telecom & isp on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Telecom Workflows

Upsell & Upgrades

Grow ARPU with well-timed plan offers.

Explore solution

Support Deflection

Resolve tier-1 queries without agents.

Explore solution

Renewal Collections

Recover dues and prevent involuntary churn.

Explore solution

Ready to scale your telecom & isp team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

Book your technical teardown