CallaroCallaro

“Good news — you're eligible. I've started your benefits application.”

Government & Public Services

Reach Every Citizen. In Their Language.

Callaro powers citizen helplines, spreads scheme awareness, books appointments, and sends reminders at population scale across 77+ languages — then continues the conversation on WhatsApp, chat, SMS and email with one memory per customer.

Deploy this agentSee the math
+5xCitizen Reach
< 5sHelpline Wait Time
77+Languages Supported

Citizen Engagement at Population Scale

Citizen Helplines
Answer common questions on services, eligibility, and documents around the clock.
Scheme Awareness
Run outbound campaigns to inform citizens about benefits and how to apply.
Appointment Booking
Book slots for offices, camps, and services and write them to your system.
Reminders
Remind citizens of deadlines, appointments, and required documents.
Multilingual Outreach
Reach every citizen in their own language across 77+ languages, at scale.
Accessible by Voice
Serve citizens who prefer speaking over apps or forms, on any basic phone.
Omnichannel Follow-Through
The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

How Callaro Serves Citizens

Step 1

Awareness

Inform citizens about schemes, benefits, and how to access them.

Step 2

Enrollment

Guide applicants through eligibility and document requirements.

Step 3

Service Access

Book appointments and answer status and process questions.

Step 4

Follow-Up

Send reminders on deadlines, renewals, and pending steps.

Citizen services in every language, on every channel

Helplines, scheme awareness and appointments at population scale. Callaro answers in the citizen's language, sends documents on WhatsApp or SMS, and escalates sensitive cases to officers.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

Helpline to document checklist

A citizen calls about a pension scheme.

Phone callSMSWhatsApp

How Callaro gets it done

  1. 1The agent answers eligibility in the citizen's language.
  2. 2The document checklist and office location arrive by SMS or WhatsApp.

Outcome delivered

Informed citizens and fewer wasted office visits.

Multilingual voiceSend during a call

Appointment with reminder

A citizen needs an office appointment.

Phone callSMS

How Callaro gets it done

  1. 1The agent books a slot.
  2. 2An SMS reminder goes out the day before, with the option to reschedule.

Outcome delivered

Shorter queues and fewer no-shows.

Bookable slotsFollow-ups

Grievance to officer

A citizen lodges a complaint.

WhatsAppYour team

How Callaro gets it done

  1. 1The agent records the grievance and issues a reference number.
  2. 2It is routed to the right officer with a summary.

Outcome delivered

Tracked grievances with accountability.

FormsHand-off
How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real government & public services scenarios across different industries.

Scheme Awareness Call

Listen
End State Achieved

Citizen Informed & Next Steps Shared

Appointment Reminder

Listen
End State Achieved

Appointment Confirmed

Why Public Agencies Choose Callaro

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect
Human-Led Approach
Callaro AI agents
Language Reach
Limited to whichever languages staff speak
77+ languages for every citizen
Helpline Capacity
Long hold times during campaigns
Every caller answered within seconds
Outbound Scale
Manual calling reaches a fraction
Millions of citizens reached on schedule
Cost
Large call-center staffing per campaign
Pay only for the minutes handled
Channels
Separate teams and tools for phone, WhatsApp, chat and email
One agent on every channel with one memory per customer

Frequently Asked Questions

Can Callaro handle population-scale outreach?

Yes. Callaro scales instantly to run large awareness and reminder campaigns, reaching millions of citizens on schedule in the language each prefers.

How does it help citizens who cannot use apps?

Voice works on any basic phone with no app, form, or literacy barrier, so citizens can simply speak to get information, book appointments, or hear reminders in their own language.

Which languages are supported?

Callaro supports 77+ languages including English, Spanish, and major world languages, making it well suited to multilingual public-service outreach at scale.

Can the same Callaro agent handle government & public services on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Public Service Workflows

Citizen Support

Answer helpline queries around the clock.

Explore solution

Appointment Scheduling

Book slots for offices, camps, and services.

Explore solution

Awareness Campaigns

Reach citizens with scheme information.

Explore solution

Ready to scale your government & public services team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

Book your technical teardown