Terms of Service

Callaro is a software-as-a-service (SaaS) platform that provides AI voice agents. The Services let you build, configure, and run automated inbound and outbound phone conversations, connect your own telephony and business systems, and capture call recordings, transcripts, summaries, and outcomes. Features available to you depend on your plan and configuration. We may update, improve, or change features from time to time.

You agree not to use the Services to:

• Place calls or send communications that are unlawful, fraudulent, deceptive, harassing, or that violate telemarketing, do-not-call, or telecommunications rules (including TRAI regulations in India, TCPA/robocalling rules, or equivalent laws in your jurisdiction).
• Call recipients without a lawful basis or required consent.
• Impersonate any person or organisation, or misrepresent that a caller is human.
• Transmit malware, attempt to breach security, reverse-engineer the platform, or probe our systems without authorisation.
• Resell or sublicense the Services except under a written partner agreement.
• Use the Services to build a competing product or for benchmarking without our consent.

We may suspend or limit access if we reasonably believe your use violates these Terms or creates risk for Callaro, our other customers, or call recipients.

You are responsible for your account, your users, your configurations (including prompts, scripts, knowledge bases, and guardrails), and all data you upload or generate through the Services. In particular, you are responsible for:

• Obtaining any legally required consent from call recipients, including consent to record calls where applicable, and providing any required disclosures that a call is handled by an automated AI agent.
• The accuracy, quality, and legality of the data and contact lists you use.
• Keeping your account credentials secure and controlling access by your users.
• Reviewing and supervising AI outputs before relying on them, especially in regulated or high-stakes contexts (see Section 6).

Callaro is primarily billed on a usage basis, typically measured per minute of voice activity, plus any plan or subscription fees set out in your order or plan. Usage may be prepaid as voice credits or billed in arrears, depending on your plan.

• Fees are exclusive of applicable taxes (including GST) unless stated otherwise.
• Prepaid credits are consumed as you use the Services and are drawn down in real time.
• Third-party pass-through costs (such as telephony carrier charges) may apply where you use providers connected through Callaro.
• Overdue amounts may result in suspension of the Services until payment is received.

Refund eligibility for prepaid credits is described in our Refund Policy. Billing questions can be sent to billing@callaro.ai.

The Callaro platform, software, models, and all related materials remain the property of Callaro Technologies Private Limited and its licensors. You retain ownership of your own data and content (including your call recordings, transcripts, prompts, and knowledge bases). You grant us a limited licence to process that content solely to provide, secure, and support the Services. We do not use your call data to train general-purpose AI models without your explicit, separate consent.

We provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that AI outputs will be accurate.

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Services.

Callaro Technologies Private Limited's total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the total amount paid by you to Callaro in the twelve (12) months immediately before the event giving rise to the claim.

These Terms apply for as long as you use the Services. You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees, or use the Services in a way that creates legal or security risk. On termination, your right to use the Services ends, and we will handle your data in accordance with our Privacy Policy. Sections relating to intellectual property, AI disclaimers, limitation of liability, and governing law survive termination.

These Terms are governed by the laws of India. The courts at Mumbai, Maharashtra, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, without prejudice to any mandatory rights you may have under applicable law. The parties will first attempt to resolve disputes in good faith for at least 30 days after written notice.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to legal@callaro.ai. The Services are operated by Callaro Technologies Private Limited.