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Terms of Service

Last updated: March 9, 2026

1. Acceptance of Terms

Welcome to Callaro.ai ("Callaro", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of the Callaro platform, APIs, websites, voice AI agents, and all related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the legal authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Services. We reserve the right to suspend or terminate access to anyone who violates these Terms.

2. Definitions

  • "Platform" means the Callaro website (callaro.ai), dashboard, APIs, SDKs, and any mobile or web application through which users access the Services.
  • "Services" means all features, functionalities, voice AI agents, automated call workflows, analytics, integrations, and tools provided by Callaro through the Platform.
  • "Client" or "Customer" means the entity or individual that has entered into a subscription or usage agreement with Callaro.
  • "User" means any individual who accesses or uses the Services on behalf of a Client, including administrators, team members, and API consumers.
  • "Client Data" means all data, content, recordings, transcripts, and information that a Client or its Users upload to, generate through, or transmit via the Services.
  • "AI Output" means any text, audio, transcript, action, recommendation, or other result produced by the Platform using artificial intelligence, including voice call transcripts, suggested responses, and automated workflow outcomes.

3. Description of Services

Callaro provides a voice AI platform that automates phone conversations and executes workflows end-to-end. The Services include, but are not limited to: automated outbound and inbound calling, adaptive conversation scripts, real-time CRM and calendar integrations, call recording and transcription, analytics and reporting dashboards, API access, and workflow automation triggers. The specific features available to you depend on your subscription plan.

4. Account Registration and Security

To use certain features of the Services, you must create an account ("Account"). You agree to provide accurate, current, and complete information during registration and to keep this information up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately of any unauthorised access or use of your Account.

Each Client may designate multiple Users. Users are deemed authorised to act on behalf of the Client. Callaro is not responsible for verifying the validity of User authorisation but may, at its discretion, request additional proof of credentials.

5. Permitted Use and Prohibited Conduct

Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, and non-transferable right to use the Services in accordance with your subscription plan.

You agree not to:

  • Use the Services for any unlawful, fraudulent, or malicious purpose, including but not limited to robocalling, spam, phishing, or harassment.
  • Violate any applicable telecommunications regulations, including TRAI (India), TCPA (US), GDPR (EU), or any other applicable data protection or privacy laws.
  • Upload, transmit, or generate content that is abusive, threatening, defamatory, obscene, or otherwise objectionable.
  • Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of the Services.
  • Use any automated means (bots, scrapers) to access the Platform beyond the provided APIs.
  • Interfere with or disrupt the operation of the Platform, its servers, or connected networks.
  • Resell, sublicense, or redistribute the Services without our prior written consent.
  • Collect or store personal information of other users or end-call recipients without proper consent and legal basis.
  • Use the Services to compete with Callaro or for benchmarking purposes without written consent.

6. Client Data and Responsibilities

You retain all ownership rights to your Client Data. By using the Services, you grant Callaro a limited, non-exclusive licence to process, store, and transmit Client Data solely to provide and improve the Services. We will not use your Client Data to train our core AI models without your explicit, separate consent.

You are solely responsible for the accuracy, quality, and legality of Client Data and the means by which you acquired it. You must ensure that your use of the Services, including the collection and processing of call recordings and personal data from call recipients, complies with all applicable laws and regulations. You agree to obtain all necessary consents before placing automated calls.

7. AI Output Disclaimer

The Services employ artificial intelligence to generate call scripts, transcripts, summaries, and workflow actions (AI Output). While we strive for accuracy, AI Output may occasionally contain errors, inaccuracies, or inappropriate responses. You acknowledge that AI Output is provided "as-is" and should be reviewed before reliance, particularly for high-stakes decisions. Callaro does not guarantee the accuracy, completeness, or suitability of any AI Output for a particular purpose.

8. Intellectual Property

All content, software, designs, logos, trademarks, and other materials associated with the Services ("Callaro Content") are the exclusive property of Callaro or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works of Callaro Content without our prior written consent.

You retain intellectual property rights to any content you create using the Services, subject to these Terms. The underlying AI models, algorithms, and technology powering the Services remain the exclusive property of Callaro.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information disclosed during the term of this agreement. Confidential information includes, but is not limited to, business plans, technical data, product plans, customer lists, and financial information. Neither party shall use the other party's confidential information except as necessary to fulfil its obligations under these Terms.

10. Payment and Billing

Certain Services require payment of fees as specified in your subscription plan or order form. All fees are quoted in the currency specified and are exclusive of applicable taxes unless stated otherwise. You agree to pay all fees when due. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend your access to the Services for overdue payments.

11. Service Availability and Support

We use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for planned downtime (of which we shall give advance electronic notice) and any unavailability caused by circumstances beyond our reasonable control, including acts of God, governmental actions, floods, fires, earthquakes, civil unrest, acts of terror, strikes, Internet service provider failures, or denial of service attacks. Support is provided in accordance with your subscription plan.

12. Representations and Warranties

Each party represents and warrants that it has the legal power and authority to enter into these Terms. We warrant that the Services will perform materially in accordance with the applicable documentation.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALLARO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

CALLARO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO CALLARO DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Callaro and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your Client Data, including any claims that your Client Data infringes upon the rights of a third party.

15. Term and Termination

These Terms are effective upon your acceptance and remain in force until terminated. Either party may terminate these Terms by providing written notice in accordance with the termination provisions of the applicable subscription plan. We may suspend or terminate your access to the Services immediately if you breach these Terms, fail to pay fees, or if required by law.

Upon termination, your right to access the Services ceases immediately. We will delete your Client Data within 30 days of termination, unless retention is required by applicable law. Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law shall survive any termination of these Terms.

16. Modifications to Terms

We reserve the right to modify these Terms at any time by posting the revised Terms on the Platform with an updated "Last updated" date. For material changes, we will provide notice via email or a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Services after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

Before initiating any formal legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days following written notice of the dispute.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy, any applicable order forms, and any other policies referenced herein, constitute the entire agreement between you and Callaro regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

20. Contact

For any questions or concerns regarding these Terms, please contact us at: legal@callaro.ai