CallaroCallaro

“Handled — I've closed the ticket for you.”

BPO & Contact Centers

Absorb Overflow. Automate Tier-1. QA Everything.

Callaro handles after-hours and surge volume, automates repetitive tier-1 work, and scores every interaction, so your agents focus on the conversations that need a human.

Deploy this agentSee the math
50%Tier-1 Automated
100%Overflow Answered
100%QA Coverage

The Force Multiplier for Every Contact Center

Overflow & After-Hours
Answer every call during spikes and outside business hours with zero hold time.
Tier-1 Automation
Resolve repetitive, scriptable queries end to end and warm-transfer the rest.
QA at Scale
Score 100% of calls for compliance, script adherence, and sentiment automatically.
Seasonal Surge
Add capacity in minutes for campaigns and peaks without hiring or training.
Blended Outbound
Run reminders, surveys, and win-back campaigns alongside inbound coverage.
Multilingual Coverage
Serve customers in 77+ languages without staffing every language on every shift.
Omnichannel Follow-Through
The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

How Callaro Slots Into Your Operation

Step 1

Overflow Capture

Pick up calls your agents cannot reach during peaks and after hours.

Step 2

Tier-1 Resolution

Handle routine queries fully and hand off complex ones with context.

Step 3

Blended Outbound

Run reminders, surveys, and campaigns from the same platform.

Step 4

QA & Insights

Score every call and surface coaching and compliance insights.

Add an AI tier across every channel your clients run

Contact centres run voice, chat, email and WhatsApp for many clients. Callaro takes tier-1 across all of them, escalates with summaries into one inbox, and white-labels for each client.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

Overflow across voice and chat

A seasonal spike doubles volume.

Phone callWeb/app chatYour team

How Callaro gets it done

  1. 1The AI absorbs overflow on every channel.
  2. 2Complex contacts are handed to agents with a summary.

Outcome delivered

Service levels held without emergency hiring.

Hand-offUnified inbox

Email backlog cleared

A client's inbox has a three-day backlog.

EmailYour team

How Callaro gets it done

  1. 1The agent answers routine emails in-thread.
  2. 2Exceptions are assigned to agents.

Outcome delivered

Backlog cleared and SLA restored.

Email agentAssignment

White-label for each client

You serve 50 brands.

Phone callWhatsAppWeb/app chat

How Callaro gets it done

  1. 1Each client gets its own branded agents, widgets and channels.
  2. 2Outcomes and reports are separated per client.

Outcome delivered

A new AI service line for your business.

White-labelPer-client workspaces
How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real bpo & contact centers scenarios across different industries.

After-Hours Overflow Call

Listen
End State Achieved

Query Resolved Without an Agent

Outbound CSAT Survey

Listen
End State Achieved

Feedback Captured & Logged

Why BPOs Add Callaro to the Floor

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect
Human-Led Approach
Callaro AI agents
Surge Capacity
Weeks to hire and train for a peak
Extra capacity live in minutes
After-Hours
Calls hit voicemail or an IVR wall
Every call answered around the clock
QA Coverage
A small sample of calls reviewed
Every call scored automatically
Cost
Fixed seat cost regardless of volume
Pay only for the minutes handled
Channels
Separate teams and tools for phone, WhatsApp, chat and email
One agent on every channel with one memory per customer

Frequently Asked Questions

Does Callaro replace our agents?

No. Callaro augments your floor by absorbing overflow, after-hours, and repetitive tier-1 work, and warm-transfers anything that needs a human with full context so agents handle higher-value conversations.

Can it warm-transfer to live agents?

Yes. When a call needs a person, Callaro hands off to the right agent or queue with a summary of the conversation so the customer never has to repeat themselves.

How does QA at scale work?

Every call is transcribed and scored for script adherence, compliance, and sentiment, giving you 100% coverage instead of a small manual sample, with dashboards for coaching.

Can the same Callaro agent handle bpo & contact centers on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Contact Center Workflows

Customer Support

Deflect tier-1 volume and augment agents.

Explore solution

Outbound Campaigns

Run reminders, surveys, and win-backs.

Explore solution

Agent Hiring

Screen high-volume applicants at scale.

Explore solution

Ready to scale your bpo & contact centers team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

Book your technical teardown