Field notes on voice automation
Playbooks and teardowns from the team shipping AI voice agents.
The complete guide to AI voice agents (2026)
What AI voice agents are, how the STT/LLM/TTS pipeline works, what they cost, and how to choose one — a practical 2026 guide for teams evaluating voice automation.
How much do AI voice agents cost? A 2026 per-minute breakdown
The three pricing models for AI voice agents, what makes up a per-minute cost, and the real all-in ranges in 2026 — so you can budget without surprises.
AI voice agent vs IVR vs chatbot: what's the difference?
IVR menus, text chatbots, and AI voice agents solve different problems. Here's how they differ — and when a voice agent is the right call.
How to choose an AI voice agent: a 12-point checklist
Twelve questions that separate a production-grade AI voice agent from a slick demo — languages, model choice, cost transparency, actions and more.
AI cold calling in 2026: outbound campaigns that convert
How AI outbound campaigns actually work — a timezone-aware auto-dialer, speed-to-lead, retries and built-in DNC compliance.
Multilingual voice AI: handling accents and code-switching
Why English-first agents fail abroad, and what truly native voice AI requires — per-language pronunciation packs, code-switching and locale-aware numbers.
AI voice agents for collections: compliant recovery at scale
How AI voice agents recover more — capturing promise-to-pay, sending payment links and routing disputes — empathetically and within compliance.
Best AI voice agent platforms in 2026: an honest comparison
How the major AI voice agent platforms actually differ in 2026 — by pricing model, model choice, languages and who they're built for.
Cut hold times to zero: 24/7 AI phone support
Hold time is the fastest way to lose a customer. Here's how AI voice agents answer instantly, resolve tier-1, and escalate only when needed.
What to look for when choosing an AI voice agent in 2026
A field-tested checklist for evaluating AI voice platforms — the questions that separate an agent that ships outcomes from one that only demos well.