All capabilities
Controls your ops and compliance teams expect.
Role-based access, audit logs, PII redaction, consent management and abuse protection built into the platform — across every channel.
Built-in controls
Role-based access
Scope who can build, launch, listen and export — per team and per agent.
Audit logs
Every action is recorded, so you always have a clean trail.
PII redaction
Mask sensitive fields in transcripts and set data retention windows.
Environments
Keep testing and production separate, with guardrails on both.
What you get
- Role-based access control so people see only what they should.
- Audit logs of every action for accountability.
- PII redaction and configurable data retention.
- Separate environments for testing and production.
- Guardrails that keep the agent inside policy on every call and message.
- Purpose-based consent and opt-outs, STOP/HELP handling and do-not-contact respected on every channel.
- Quiet hours by market for business-initiated messages; replies to customers are never delayed.
- Customer identity linked only on proof — phone number, one-time code, your signed token or an authenticated email sender.
- Four layers of spam and abuse protection that work in any language, with blocking across every text channel.
- Signed webhooks, scoped API keys, encrypted secrets and per-workspace isolation.
- White-label: partners show their own brand on widgets, call screens, share links, SDKs and emails.
→ Scale voice and messaging automation without giving up control or a clean audit trail.