CallaroCallaro

“Your outage is logged — power returns within the hour.”

Utilities & Energy

Steadier Collections. Clearer Outage Comms.

Callaro sends bill reminders, collects payments, notifies customers of outages, and follows up on meter readings and service requests across 77+ languages — then continues the conversation on WhatsApp, chat, SMS and email with one memory per customer.

Deploy this agentSee the math
+28%On-Time Payments
-40%Collection Cost
-35%Outage Call Volume

The Customer Comms Layer for Utilities

Bill Reminders
Notify customers of new and due bills and prompt timely payment.
Payment Collection
Capture promise-to-pay and hand off secure payment links to recover dues.
Outage Notifications
Proactively inform affected customers of outages and restoration timelines.
Meter-Reading Follow-Ups
Chase self-readings and confirm access for scheduled meter visits.
Service Requests
Take new-connection, disconnection, and complaint requests and log them for action.
Regional-Language Reach
Speak to every customer in their own language across your service area.
Omnichannel Follow-Through
The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

Across the Customer Relationship

Step 1

Onboarding

Handle new-connection requests and confirm customer details.

Step 2

Billing

Send bill reminders and answer usage and tariff questions.

Step 3

Collections

Recover overdue amounts with polite, compliant follow-ups.

Step 4

Service

Notify outages and take complaints and service requests.

Bills, outages and meter reads across every channel

Billing, usage and outage questions under regulated communication rules. Callaro broadcasts outage updates, explains bills with live data, and handles meter photos and moves on WhatsApp.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

Outage event to proactive updates

A feeder outage affects a neighbourhood.

Your systemsSMSWhatsAppPhone call

How Callaro gets it done

  1. 1Your outage system posts the event and restore time.
  2. 2Affected customers get SMS or WhatsApp updates.
  3. 3Callers during the outage hear the restore time immediately.

Outcome delivered

Lower inbound volume during outages.

Events APILive updates on calls

Bill explained, plan set up

A customer calls about a high bill.

Phone callSMS

How Callaro gets it done

  1. 1The agent explains the bill with usage and tariff data.
  2. 2A payment plan is set up on the call; terms arrive by SMS.

Outcome delivered

Fewer disputes and better recovery.

Tools & APIsSend during a call

Meter photo and move-home

A customer is moving house.

WhatsAppYour team

How Callaro gets it done

  1. 1A form captures the move details.
  2. 2Meter photos go to your team for processing.

Outcome delivered

Self-service moves with complete data.

FormsMedia to team
How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real utilities & energy scenarios across different industries.

Overdue Bill Reminder

Listen
End State Achieved

Payment Link Sent & Promise Captured

Outage Notification

Listen
End State Achieved

Customer Informed of Restoration Time

Why Utilities Choose Callaro

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect
Human-Led Approach
Callaro AI agents
Reminder Reach
Only part of the base reminded each cycle
Every customer contacted before the due date
Outage Comms
Call center floods during an outage
Proactive updates cut inbound volume
Collection Cost
Expensive field and tele-calling teams
Pay only for the minutes handled
Language Reach
Limited to staff languages
77+ languages with no extra headcount
Channels
Separate teams and tools for phone, WhatsApp, chat and email
One agent on every channel with one memory per customer

Frequently Asked Questions

Can Callaro collect payments?

Callaro captures promise-to-pay during the call and instantly sends a secure payment link, then follows up if the payment is not completed, all within compliant calling hours.

How does it reduce outage call volume?

Instead of waiting for customers to call in, Callaro proactively notifies affected areas of the outage and expected restoration time, which sharply cuts inbound queries.

Can it handle service requests and complaints?

Yes. Callaro takes structured new-connection, disconnection, and complaint requests and writes them back to your CRM or ticketing system for your team to action.

Can the same Callaro agent handle utilities & energy on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Utility Workflows

Bill Collections

Recover dues with polite, timely reminders.

Explore solution

Customer Support

Deflect billing and outage queries.

Explore solution

Service Scheduling

Coordinate meter visits and connections.

Explore solution

Ready to scale your utilities & energy team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

Book your technical teardown