WhatsApp agents that sell, support and get paid — in one thread.
Your AI agent answers on WhatsApp around the clock with buttons, catalogs, carts, checkout and forms — and remembers every call and chat the customer had before.
- Rich replies: buttons, lists, carousels, product catalogs, carts and order status.
- Native checkout or pay links inside the conversation.
- Approved templates chosen automatically when the 24-hour window closes.
- Voice notes understood, and a call placed when the customer asks for one.
What customers see on WhatsApp
- Reply buttons and menus
- Carousels and product catalogs
- Carts, checkout and order status
- WhatsApp Flows (forms)
- Images, video, documents and location
- Contact cards and delivery-address requests
One agent writes once; each channel shows the reply in its best native format, and anything a channel can't draw becomes clear text and links — so no choice or link is ever lost.
The WhatsApp problems Callaro solves
Your WhatsApp inbox is a backlog your team answers hours later.
The agent answers every message instantly, around the clock, and hands only real exceptions to your team.
Customers browse on WhatsApp but have to leave it to buy.
Catalogs, carts, native checkout and order status keep the whole purchase in the thread.
Messages fail after the 24-hour window.
Outside the window, the agent's message becomes your approved template for that purpose — automatically.
WhatsApp, calls and email live in separate tools with no shared history.
Every WhatsApp message lands on the same customer record and memory as their calls, chats and emails.
What the WhatsApp agent does
Storefront in the chat
Product cards, catalogs and carousels let customers browse, compare and pick without leaving WhatsApp.
Checkout and order status
Carts with discounts, native checkout or a secure pay link, and order-status updates in the same thread.
Forms and bookings
Collect details with WhatsApp Flows and offer bookable time slots that confirm in one tap.
The right message, always allowed
Free-form replies inside the 24-hour window; your approved template for that purpose outside it — picked for you.
Call me now
When a customer would rather talk, the agent calls them right away — and the call already knows the chat.
Your team on standby
Any teammate can take over the thread from one inbox, reply, and hand it back to the AI.
Not just text — cards, slots, carts and forms that get things done
The agent picks the best component for each answer from 29 rich message types. Customers compare, book, pay, upload and apply without leaving the conversation — and every tap goes straight back to the agent as a structured choice.
Here are the two plans that fit. Gold is the best value.
500 calls
2 seats
Choose Silver2,000 calls
5 seats
Choose GoldSide-by-side options with a recommended pick. One tap to choose — the agent knows which plan and which action.
Pick a time for the site visit
Booked: Sat 15:30 · reminder set
Free times fetched live from your calendar. One tap books the visit and schedules a reminder.
Your selection
A cart with the agreed discount. Native checkout on WhatsApp, a pay card on chat — the payment result reaches every open conversation.
PAN card
Salary slips (3 months)
Aadhaar
Bank statement
Upload AadhaarShow exactly what's done and what's missing. Customers upload in the thread; your team sees the file.
Skyline Heights
980 sq ft · 6 min to metro
Park Residency
1,050 sq ft · 9 min to metro
Swipeable cards with images, prices from your data and buttons. The agent can't invent a price or link.
Multi-step forms collect clean, structured data; ratings close the loop after the visit — all inside the chat.
One reply, every channel
The agent writes once. Each channel draws it natively — and anything a channel can't show becomes clear text and links, so no choice or link is ever lost.
Website & app chat
Side-by-side cards; one tap to choose.
The same comparison as a pick-list.
| Plan | Calls | Seats |
|---|---|---|
| Silver | 500 | 2 |
| Gold ★ | 2,000 | 5 |
A table in the email body. SMS gets a short numbered summary.
Tools, data and live events — inside the conversation, not after it
Most bots answer from a script and update your systems later. Callaro exchanges data with your systems while the customer is still talking — so nothing breaks when a journey crosses channels or something changes in real time.
Context in before the first word
Customer profile, CRM stage, open orders and the last conversation on any channel are loaded as the call or chat starts — the agent opens warm, never cold.
In-call tool calling
The agent calls your APIs, MCP servers and payment gateway mid-sentence — look up, book, update, charge — and uses the answer immediately.
Runtime context insertion
A payment, a CRM change or a chat message arrives while the call is live? It's inserted into the conversation within seconds, and the agent can say it aloud.
No broken hand-overs
Call to WhatsApp, chat to call, AI to human and back — each step carries the context forward, so customers never repeat themselves.
Engineered for speed
The agent is prepared before the call connects so the greeting is ready on the first moment of audio; prompts are cached, models chosen per use case, and turn-taking tuned for real phone lines.
- Hi, I'm calling about the 2BHK at Skyline Heights.
- Before the first word: CRM profile, last WhatsApp chat and open deal stage loaded into the agent's context.
- Welcome back, Priya — you asked about the east-facing units on WhatsApp yesterday. Two are still open.
- Tool call → inventory API: 2 units, live prices returned and used in the answer.
- Tool call → send WhatsApp: brochure, price sheet and site location delivered mid-call.
- Live event from your payment gateway: booking amount received.
- I can see your booking amount just came through — Unit 1204 is now reserved for you.
After the call: transcript, collected data and outcome to your CRM by webhook; open chats get a summary; a recap email lists what was sent.
One customer, one memory — across channels
WhatsApp is one mouth of the same agent. Every message lands on the same customer record as their calls, chats and emails, so the conversation simply continues.
Call → WhatsApp
The brochure, price sheet and location arrive while the caller is still on the line.
WhatsApp → call
"Can someone just call me?" — a call starts at once with the full chat context.
Reminder → payment
A due-date reminder carries a pay link; the payment result reaches every open conversation.
Popular use cases
- Lead qualification and site-visit booking
- Order status, returns and WISMO
- EMI and bill reminders with pay links
- Appointment booking and rescheduling
- Abandoned-cart recovery
Connect what you already use
Connect your own WhatsApp Business number through the provider you already use.
The same agent on every other channel
Launch your WhatsApp agent.
Book a demo and see one agent handle a journey across voice and messaging, end to end.
Book a demo