“I've resolved that for you — no need to hold.”

Customer Support

End Hold Times forever.

Resolve customer inquiries instantly with an AI workforce that scales to zero wait times. From order tracking to complex troubleshooting, give your customers the rapid support they expect 24/7.

Deploy this agent See the math

45%Ticket Deflection

0sAverage Wait Time

+22%CSAT Improvement

The Ultimate Autonomous Support Tier

Instant Call Resolution: Automatically dip into your knowledge base or Zendesk to answer customer queries in real-time.
Zero Hold Scaling: Handle 100 or 10,000 concurrent support calls simultaneously without putting anyone on hold.
Seamless Escalation: When a query is too complex, transfer the call to a human agent with the full transcript instantly visible on their screen.
Post-Call Actions: Automatically send confirmation emails, SMS receipts, or trigger refunds in Stripe via API integrations.
Multilingual Care: Support global customers flawlessly in their native language without hiring dedicated regional teams.
Sentiment Analysis: Detect customer frustration in real-time and prioritize their routing to highly-rated retention agents.
Omnichannel Follow-Through: The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

From Inquiry to Resolution in Seconds

Step 1

Instant Greeting (0s)

Customer dials in and is immediately greeted. The AI securely verifies their identity using account data.

Step 2

Intent Recognition

The agent parses the natural language request (e.g., 'Where is my order?').

Step 3

System Lookup

Callaro hits your internal API (e.g., Shopify, Salesforce) to retrieve the required data.

Step 4

Resolution & Logging

The AI delivers the answer, confirms satisfaction, and automatically closes the support ticket.

Tier-1 support on every channel, with your team in control

Customers write on WhatsApp, chat on your site, email support@ and call when they're stuck. One Callaro agent answers them all with the same knowledge, escalates with a summary, and never makes anyone repeat themselves.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

"Just call me"

A frustrated customer on WhatsApp asks for a call.

WhatsAppPhone callEmail

How Callaro gets it done

1The agent places a call at once; the call starts with the chat's context.
2It resolves the issue through your APIs — refund, reschedule, reset.
3A recap email lists exactly what was done and sent.

Outcome delivered

Issue resolved on first contact, CSAT protected.

Call me nowTools & APIsRecap email

Escalation with context

A customer asks for a manager in chat.

Web/app chatYour teamWeb/app chat

How Callaro gets it done

1The agent hands off with a summary; your team is alerted.
2A teammate replies in the same thread from the unified inbox.
3"Let AI answer" hands it back exactly where it stopped.

Outcome delivered

Humans spend time only where judgement is needed.

Hand-offUnified inboxResume AI

Email inbox, automated

support@ receives hundreds of emails a day.

EmailWhatsAppYour systems

How Callaro gets it done

1The agent replies in-thread from your domain with formatted answers.
2Order or account lookups run through your systems.
3Customers who prefer WhatsApp get updates there, on the same record.

Outcome delivered

Faster first response and resolved tickets synced to your helpdesk.

Email agentToolsWebhooks

How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real customer support scenarios across different industries.

E-Commerce WISMO (Where Is My Order)

Listen

End State Achieved

Tracking Update Sent via SMS

Healthcare Patient Queries

Listen

End State Achieved

Insurance Verified & Query Resolved

App Bug Reporting

Listen

End State Achieved

Jira Ticket Created

Why Callaro Transcends Traditional BPOs

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect

Human-Led Approach

Callaro AI agents

Average Speed to Answer

2+ minutes (peak hours longer)

Under 1 second (zero hold time)

Availability

Shift-based, heavily impacts operating margins

24/7/365 at a flat structural cost

System Navigation

Agents frantically click between 4+ tabs to find info

Instant parallel API queries return data in milliseconds

Ticket Accuracy

Subjective call disposition, frequent typos

100% accurate, structured JSON logs per interaction

Channels

Separate teams and tools for phone, WhatsApp, chat and email

One agent on every channel with one memory per customer

Frequently Asked Questions

What if the AI doesn't know the answer?

If Callaro encounters a scenario not covered in your knowledge base, it politely informs the user and initiates a warm transfer to a human agent, providing the agent with the prior context.

Does it work with Zendesk or Intercom?

Yes. Callaro can ingest your existing help center articles. At the end of a call, it can automatically create, update, or close tickets in your preferred helpdesk.

Can it authenticate users?

Absolutely. We support data dips using phone numbers or asking users to verify PINs or the last digits of a national ID before revealing sensitive account information.

Can the same Callaro agent handle customer support on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Industries Deflecting Support Volume

E-Commerce

Automating WISMO (Where is my order?) and returns.

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Healthcare

Answering patient queries regarding clinic hours or insurance.

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Logistics

Drivers managing dispatch support inquiries on the road.

Explore solution

Ready to scale your customer support team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

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