CallaroCallaro

“Your appointment is booked for 11 AM — feel better soon.”

Healthcare

Better Patient Experiences. Zero Wait Times.

Deploy a front-desk AI agent across phone, WhatsApp and SMS to manage patient bookings, answer clinic FAQs, and run empathetic post-op wellness checks.

Deploy this agentSee the math
-60%Missed Appointments
-45%Front Desk Labor
98%Patient Satisfaction

A Modern, Compassionate Front Desk

Patient Scheduling
Integrate with Epic, Cerner, or your EMR to securely book and reschedule appointments.
No-Show Reduction
Automatically call patients 24 hours prior to confirm, cancel, or reschedule.
Post-Op Follow-Ups
Run automated outbound wellness checks post-surgery, escalating severe symptoms to a nurse.
Billing & Collections
Politely inform patients of outstanding balances and execute secure payment flow hand-offs.
Clinic FAQs
Answer routine questions about operating hours, accepted insurances, and required documentation.
HIPAA-Ready Architecture
Secure environments built to protect protected health information (PHI) at all times.
Omnichannel Follow-Through
The same agent continues on WhatsApp, SMS, chat and email — sending documents and pay links mid-call, following up on the channel the customer chose, with one memory per customer.

The Patient Interaction Loop

Step 1

Initial Booking

Patient calls. AI checks EMR availability, confirms insurance, and books the slot.

Step 2

Pre-Visit Confirmation

Outbound AI call reminds patient of fasting requirements or necessary paperwork.

Step 3

Post-Visit Check-In

AI calls 48 hours later to check recovery status and gather feedback.

Step 4

Medical Billing

Automated follow-ups on unpaid invoices to streamline clinic cash flow.

Patient access across phone, app and messaging

The phone is still where patients go first, but reminders and reschedules belong on messaging. Callaro replaces phone menus, books and reschedules across channels, and passes clinical questions to staff with a summary.

One Callaro agent · one memory per customer

Same instructions, knowledge, tools and guardrails on every channel

Phone callIn-app voiceWeb/app chatWhatsAppSMSRCSEmailYour app (API)

Phone instead of a phone menu

A patient calls about an appointment and a bill.

Phone callSMS

How Callaro gets it done

  1. 1The patient simply says why they're calling; the agent verifies them.
  2. 2It books the appointment and explains the balance, with a pay link by SMS.
  3. 3Transfers to staff keep the verified identity and a summary.

Outcome delivered

Resolved calls without hold queues or menu trees.

Phone with transferPay linksBookable slots

Reminder to reschedule to follow-up call

An appointment is two days away.

WhatsAppSMSPhone call

How Callaro gets it done

  1. 1A reminder offers new times if the slot no longer works.
  2. 2One tap reschedules; the clinic calendar updates.
  3. 3A missed visit triggers a courteous follow-up call to rebook.

Outcome delivered

Lower no-show rates and recovered appointments.

Bookable slotsFollow-upsConsent

Chronic-care support in the app

A patient needs help with a home device.

In-app voiceWeb/app chatYour team

How Callaro gets it done

  1. 1The patient talks to the agent inside your app.
  2. 2Device how-tos are handled step by step.
  3. 3Clinical questions go to a nurse with a summary.

Outcome delivered

Better adherence and fewer avoidable calls to staff.

In-app voiceStepsHand-off
How omnichannel works Explore every channel

Hear the Engine in Action

Listen to live recordings of Callaro navigating real healthcare scenarios across different industries.

Patient Appointment Booking

Listen
End State Achieved

EMR Appointment Scheduled

Post-Op Care Check-in

Listen
End State Achieved

Patient Status Logged without alerts

Why AI Solves the Healthcare Staffing Crisis

See how an infinitely scalable and tirelessly compliant AI workforce stacks up against traditional call centers and manual dials.

Aspect
Human-Led Approach
Callaro AI agents
Call Abandonment
Patients give up after 15 minutes on hold
Answers on the first ring, every time
Staff Burnout
Nurses waste hours answering administrative phones
Nurses focus exclusively on clinical care
Outbound Velocity
Post-op calls get skipped on busy days
100% execution rate on wellness checks
Data Accuracy
Transcription errors into the EMR
Flawless API-driven structured data injection
Channels
Separate teams and tools for phone, WhatsApp, chat and email
One agent on every channel with one memory per customer

Frequently Asked Questions

Is this HIPAA compliant?

Yes. Our enterprise tier includes BAAs, end-to-end encryption, and dedicated infrastructure to ensure full HIPAA compliance.

What if a patient is experiencing a medical emergency?

Callaro is trained to detect emergency keywords (e.g., 'chest pain', 'bleeding'). It immediately breaks script, advises contacting local emergency services, and initiates an emergency transfer to clinical staff.

Can it integrate with our specific EMR?

We provide custom engineering services for Enterprise clients to integrate directly with legacy on-premise EMRs or modern API-first health tech stacks.

Can the same Callaro agent handle healthcare on WhatsApp, chat, SMS and email as well as calls?

Yes. One Callaro agent serves every channel — phone, in-app voice, website and app chat, WhatsApp, SMS, RCS and email — with one memory per customer. A call can send documents or a pay link on WhatsApp mid-conversation, a chat can turn into a call that already knows the context, and follow-ups go out on the channel and at the time the customer chose. Every outcome lands in your CRM.

Healthcare Workflows

Clinic Support

Handle inbound scheduling and FAQs.

Explore solution

Medical Billing

Automate invoice collections.

Explore solution

Staff Recruiting

High volume screening for nursing staff.

Explore solution

Ready to scale your healthcare team?

Connect with our solutions team to map your customer journeys across voice and messaging — and see exactly how one Callaro agent delivers the outcome.

Book your technical teardown