An email agent that replies in-thread, from your domain.
Customers email the way they always have. The agent answers in the same thread with formatted replies and tables, sends documents promised on a call, and routes by the address customers write to.
- Threaded replies from your own domain, formatted with lists and tables.
- Authenticated senders matched to the right customer record.
- Post-call recap emails that list exactly what was sent.
- Route sales@, support@ and billing@ to different agents.
What customers see on Email
- Formatted text with lists and tables
- Links and attachments by link
- Threaded conversations
One agent writes once; each channel shows the reply in its best native format, and anything a channel can't draw becomes clear text and links — so no choice or link is ever lost.
The Email problems Callaro solves
The support inbox has a multi-day backlog.
The agent replies in-thread within minutes, from your domain, and escalates only what needs a person.
Documents promised on calls never get sent.
"Email me the price sheet" works on any channel; the recap email lists exactly what was sent.
Email history isn't connected to calls and chats.
Authenticated senders are matched to the right customer, so email shares one memory with every channel.
What the Email agent does
Replies that read well
Formatted email with headings, lists and tables — comparisons and price tables included.
Recap after every call
An optional recap email lists what was agreed and what was sent during the call.
Send from any channel
"Email me the brochure" works on a call, in chat or on WhatsApp.
Route by address
Different inboxes reach different agents — sales, support, collections — with one shared memory.
Tools, data and live events — inside the conversation, not after it
Most bots answer from a script and update your systems later. Callaro exchanges data with your systems while the customer is still talking — so nothing breaks when a journey crosses channels or something changes in real time.
Context in before the first word
Customer profile, CRM stage, open orders and the last conversation on any channel are loaded as the call or chat starts — the agent opens warm, never cold.
In-call tool calling
The agent calls your APIs, MCP servers and payment gateway mid-sentence — look up, book, update, charge — and uses the answer immediately.
Runtime context insertion
A payment, a CRM change or a chat message arrives while the call is live? It's inserted into the conversation within seconds, and the agent can say it aloud.
No broken hand-overs
Call to WhatsApp, chat to call, AI to human and back — each step carries the context forward, so customers never repeat themselves.
Engineered for speed
The agent is prepared before the call connects so the greeting is ready on the first moment of audio; prompts are cached, models chosen per use case, and turn-taking tuned for real phone lines.
- Hi, I'm calling about the 2BHK at Skyline Heights.
- Before the first word: CRM profile, last WhatsApp chat and open deal stage loaded into the agent's context.
- Welcome back, Priya — you asked about the east-facing units on WhatsApp yesterday. Two are still open.
- Tool call → inventory API: 2 units, live prices returned and used in the answer.
- Tool call → send WhatsApp: brochure, price sheet and site location delivered mid-call.
- Live event from your payment gateway: booking amount received.
- I can see your booking amount just came through — Unit 1204 is now reserved for you.
After the call: transcript, collected data and outcome to your CRM by webhook; open chats get a summary; a recap email lists what was sent.
One customer, one memory — across channels
Email is one mouth of the same agent. Every message lands on the same customer record as their calls, chats and emails, so the conversation simply continues.
Call → email
"I've emailed you the price sheet" — before the call ends.
Email → call
A complex email thread becomes a scheduled callback at the customer's chosen time.
Popular use cases
- Support inbox automation
- Quotes and documents
- Post-call recaps
- Billing questions
Connect what you already use
Keep your own domain with SPF, DKIM and DMARC.
The same agent on every other channel
Launch your Email agent.
Book a demo and see one agent handle a journey across voice and messaging, end to end.
Book a demo