Voice Ai
AI voice agent vs IVR vs chatbot: what's the difference?
An AI voice agent holds a natural spoken conversation and takes actions on the phone; an IVR is a rigid press-1 menu tree; a chatbot handles the same kind of natural conversation but in text, not voice. Use an IVR only for simple deterministic routing, a chatbot for asynchronous text support, and a voice agent when callers want to speak and get something done.
Sep 21, 20266 min read
Voice AI
Voice AI vs IVR: why menu trees are finally dead
"Press 1 for sales" trained a generation of customers to hit zero. Conversational voice agents replace the menu with an actual conversation — and resolve the call.
Jul 10, 20266 min read