Playbooks
How to choose an AI voice agent: a 12-point checklist
Choose an AI voice agent by testing it against production reality, not the demo: latency under load, voicemail and interruption handling, model choice, multilingual quality, in-call actions, integrations, compliance, observability, transparent pricing, concurrency, and clean human handoff. This 12-point checklist gives you the exact questions to ask each vendor.
Sep 21, 20266 min read
Voice AI
What to look for when choosing an AI voice agent in 2026
A field-tested checklist for evaluating AI voice platforms — the questions that separate an agent that ships outcomes from one that only demos well.
Jul 26, 20268 min read