Decagon alternative
The Decagon alternative that's voice-first and self-serve.
Decagon serves large enterprise support teams on custom contracts. Callaro brings production-grade voice agents to growing teams with transparent per-minute pricing and a fast start.
Callaro vs Decagon, side by side
| Decagon | Callaro | |
|---|---|---|
| Pricing model | Custom enterprise pricing | Transparent, all-in per-minute — shown before you launch |
| Starting cost | Enterprise contracts (custom) | From $0.06/min |
| Setup & fit | Enterprise CX; chat/email/voice | Self-serve, live in minutes — built for SMB & mid-market |
| Choose your models | Managed by Decagon | Yes — pick STT / LLM / TTS per agent |
| Languages | Multiple | 77+ languages with native pronunciation & normalization packs |
| Takes actions mid-call | Yes — enterprise support workflows | Yes — pre-call context API, mid-call HTTP + MCP calls, JMESPath variable mapping |
| Bulk outbound campaigns | Enterprise engagements | Yes — bulk outbound auto-dialer with retries |
| White-label for partners | Enterprise arrangements | Yes — full white-label for partners |
| Contracts | Annual, enterprise | No seat fees, no lock-in |
Comparison based on publicly available information as of 2026. Competitor pricing and features may change — check their site for the latest.
Where Decagon fits
Decagon builds enterprise customer-support agents across chat, email and voice, with custom enterprise pricing (public reporting points to large annual contracts) and a customer base weighted toward well-funded enterprises.
Best for: Decagon is a strong choice for large support organizations that want a fully managed, multi-channel deflection program under an enterprise agreement.
Why teams choose Callaro
Callaro is voice-first and self-serve: transparent per-minute pricing from $0.06/min, live in minutes, with bulk campaigns, follow-ups and white-label — production-grade without an enterprise-only commitment.
Under the hood
What Callaro actually ships
Not a feature list — these are capabilities built into the product, the ones that decide whether an agent runs outcomes in production.
Best-of-breed models, per agent — no lock-in
Pick the STT, LLM and TTS for each agent (Deepgram, Gemini, ElevenLabs, Soniox, Smallest AI, Sarvam and more) and see the exact cost component by component. No proprietary-model lock-in, no bundled black box.
Truly native in any language — not English-first
Per-language pronunciation & normalization packs (Arabic, Chinese zh/ja/ko, Spanish, Portuguese and per-language Indian packs) plus evidence-based runtime language switching and locale-aware number/script handling — so the agent sounds local in Riyadh, Mumbai, São Paulo or Shanghai, not just accented English.
In-call orchestration that actually decides
Fetch context with a pre-call API, call your HTTP APIs mid-conversation, map responses to variables with JMESPath, chain one tool's output into the next, and let the AI decide in real time which API or tool to call — not a rigid, pre-wired menu tree.
Connect any external MCP server
Register any MCP server (bearer / API-key auth, automatic tool discovery, per-agent tool allowlist) alongside your own HTTP tools — import from cURL or Postman, every tool call logged.
All-in per-minute cost, shown before you launch
The same live per-minute stack you configure in the agent builder — from $0.06/min — with no seat licenses and no surprise analytics fees.
Bulk auto-dialer with timezone intelligence
Outbound campaigns with CSV audiences, timezone-aware scheduling, automatic retries and built-in DNC / do-not-call suppression — a real dialer, not a build-it-yourself loop.
Hybrid voicemail & answering-machine detection
Carrier AMD plus an in-call audio/transcript classifier, with AI-composed voicemail messages — hang up, leave a message, or keep going, configured per agent.
Real barge-in and call screening
Interruption handling with echo-storm detection so the agent knows real speech from its own echo — plus screening that tells a live person from a machine or IVR before it speaks.
Actions mid-call, grounded by your knowledge base
MCP and HTTP tool calls, CRM writebacks, bookings, payment links and ticket creation during the call — answered from a knowledge base (RAG), with every tool call logged.
Cross-call memory + configurable after-call analysis
Repeat callers pick up where they left off; define your own prompts to score, tag and extract from every stereo-recorded call — not just a canned sentiment score.
Bring your own telephony + full white-label
Connect Twilio, Plivo, Telnyx, Vonage, Exotel and more, and resell under your own brand with partner → tenant → sub-account hierarchy, markup and billing.
Ready to switch from Decagon?
See Callaro run a live call end-to-end, then check the exact per-minute cost before you launch.
Book a demo