Playbooks
Voice AI for lead qualification: design the scorecard before the script
Voice AI qualifies leads well when you treat qualification as a data problem, not a script problem: define a typed scorecard, capture each answer the moment it's given, give every outcome a destination, and audit the agent's verdicts against your reps every week. Here's the playbook, and the metric most teams get wrong.
Sep 28, 202610 min read
Playbooks
How to recover abandoned carts with outbound voice AI
Email recovery flows convert in the low single digits. A well-timed phone call from an AI agent reaches the customer while intent is still warm.
Jul 6, 20266 min read