Product
Omnichannel AI agents explained: test the seams, not the channel list
An omnichannel AI agent is one agent with one memory per customer, serving calls, WhatsApp, chat, SMS, RCS and email, and able to act across them mid-conversation. Every vendor now claims that, so the label tells you little. What separates platforms is the six seams where a journey crosses channels: identity, memory, action, events, people and consent. Here's what breaks at each, and how to test it.
Oct 19, 202610 min read
Voice Ai
The complete guide to AI voice agents (2026)
An AI voice agent is software that answers or places phone calls, understands natural speech, and replies in a natural voice in real time — completing real tasks without a human on the line. This guide explains how they work, what they can do, the capabilities that separate a demo from a production system, what they cost, and how to choose one.
Sep 21, 202610 min read