Field notes on voice automation
Playbooks and teardowns from the team shipping AI voice agents.
The complete guide to AI voice agents (2026)
What AI voice agents are, how the STT/LLM/TTS pipeline works, what they cost, and how to choose one — a practical 2026 guide for teams evaluating voice automation.
Why per-minute cost transparency matters in AI calling
A single blended rate hides where your money goes and takes away your ability to control it. Component-level pricing puts you back in charge of cost per call.
The EMI collections playbook for AI voice agents
Bucket-wise strategy, promise-to-pay capture and compliant outreach — how lenders recover more with AI voice agents without adding headcount.
Building multilingual voice agents for India: Hindi, Hinglish and code-switching
Real Indian conversations mix languages sentence by sentence. Here's how to design voice agents that switch as naturally as your customers do.
Voice AI vs IVR: why menu trees are finally dead
"Press 1 for sales" trained a generation of customers to hit zero. Conversational voice agents replace the menu with an actual conversation — and resolve the call.
How to recover abandoned carts with outbound voice AI
Email recovery flows convert in the low single digits. A well-timed phone call from an AI agent reaches the customer while intent is still warm.