Security built for real operations.
Enterprise-grade controls for voice, data, and integrations - designed for full audit trails and minimal permissions.
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Data Privacy & Processing
Enterprise controls to ensure customer data is handled securely, processed minimally, and retained only as long as necessary.
Encryption Architecture
AES-256 encryption at rest, TLS 1.3 in transit. End-to-end security ensures your data is protected from the moment it leaves your systems until it's processed and stored.
Dynamic Retention Policies
Define strict data TTLs (Time-To-Live). Configure automatic purging of call recordings and transcripts immediately following successful CRM synchronization.
Real-time PII Redaction
Activate algorithmic PII redaction to automatically detect and strip sensitive entities (SSNs, credit cards, health data) from transcripts before they are saved or transmitted.
Granular Role-Based Access
Enforce least-privilege access with custom RBAC. Ensure only authorized personnel can access recordings, transcripts, or modify agent operational parameters.
Authentication & API Security
Hardened endpoints designed to integrate flawlessly and securely into your existing enterprise architecture.
Lifecycle API Keys
Generate, scope, rotate, and revoke API keys instantly via the dashboard to maintain absolute control over programmatic access to your environments.
Cryptographic Webhooks
All outbound webhooks are cryptographically signed using HMAC SHA-256, protecting your receiving systems against spoofing and replay attacks.
Volumetric Protections
Enterprise rate limits, anomaly detection, and abuse protections ensure stable API performance and guard against malicious volumetric traffic.
SAML/SSO Integration
Integrate with your existing identity providers (Okta, Azure AD, Google Workspace) to enforce corporate password policies and multi-factor authentication.
Infrastructure & Reliability
Built for mission-critical operations. Because voice agents only matter if they reliably answer the phone without latency.
Predictable Human Fallbacks
Configure confidence thresholds. If the AI detects ambiguity or falls below the threshold, calls are gracefully handed off to human teams with full context.
Strict Action Timeouts
Built-in timeout limits on external API calls ensure agents don't freeze or drop calls if your underlying CRM or database responds slowly.
Global Edge Signaling
Distributed signaling architecture minimizes audio latency to sub-500ms, ensuring conversational timing feels natural regardless of caller geography.
Active-Active Redundancy
Core voice routing layers operate in an active-active multi-region configuration to ensure 99.99% uptime for inbound and outbound operations.
Compliance & Governance
Aligned with leading global frameworks to support your organization's legal, regulatory, and compliance requirements.
SOC 2 & ISO 27001 Prepared
Our platform architecture is built from the ground up to support the strict security controls required for SOC 2 Type II and ISO 27001 continuous assessments.
GDPR & DPDP Ready
Engineered with data sovereignty and the right to be forgotten as first principles, aligning closely with European and Indian privacy legislation.
Comprehensive Audit Logs
Immutable audit trails track every configuration change, API call, and access event, exportable directly to your SIEM for continuous monitoring.
* Note: Certifications like SOC 2 Types I/II and ISO 27001 are currently in the assessment or planning phases. Callaro's infrastructure and development lifecycles are explicitly "designed to support" and "aligned with" these frameworks to protect customer interests from day one.
Questions about security?
Contact us to review our architecture, policies, or request a Data Processing Agreement.
Book a security review