Security built for real operations.
Enterprise-grade controls for voice, data, and integrations - designed for full audit trails and minimal permissions.
Data Privacy & Processing
Enterprise controls to ensure customer data is handled securely, processed minimally, and retained only as long as necessary.
Encryption Everywhere
AES-256 encryption at rest, TLS 1.3 in transit. Your data is secured from the moment it leaves your systems until it's processed.
Configurable Retention
Define strict data TTLs (Time-To-Live). Call recordings and transcripts can be automatically purged immediately after CRM sync.
PII Redaction (Optional)
Turn on real-time PII redaction to strip sensitive entities (SSN, credit cards) from transcripts before they are saved or sent.
Role-Based Access (RBAC)
Granular access controls ensure only authorized personnel can access recordings, transcripts, or agent configurations.
Authentication & API Security
Secure endpoints designed to integrate flawlessly into your existing enterprise architecture.
Rotatable API Keys
Generate, scope, rotate, and revoke API keys instantly via the dashboard to control programmatic access.
Webhook Signatures
All outbound webhooks are cryptographically signed, protecting your systems against spoofing and replay attacks.
Strict Rate Limiting
Enterprise rate limits and abuse protections ensure stable API performance and guard against volumetric attacks.
Infrastructure & Reliability
Built for mission-critical operations. Because voice agents only matter if they reliably answer the phone.
Predictable Fallbacks
If the AI confidence drops below your threshold, calls are gracefully handed off to human teams with full context.
Action Timeouts
Built-in timeout limits on API calls ensure agents don't freeze if your CRM responds slowly.
Global Low Latency
Distributed signaling architecture minimizes audio latency, ensuring conversational timing feels natural.
Compliance Posture
Aligned with leading global frameworks to support your organization's legal and compliance requirements.
SOC 2 & ISO 27001
Our platform architecture is designed to support the strict security controls required for SOC 2 and ISO 27001 assessments.
GDPR & DPDP Ready
Built with data sovereignty and the right to be forgotten in mind, aligning with European and Indian privacy acts.
* Note: Certifications like SOC 2 Types I/II and ISO 27001 are currently in the assessment or planning phases. Callaro's infrastructure and development lifecycles are explicitly "designed to support" and "aligned with" these frameworks to protect customer interests from day one.
Questions about security?
Contact us to review our architecture, policies, or request a Data Processing Agreement.
Book a security review